CANCELLATIONS

CANCEL UP TO 72 HOURS BEFORE YOUR APPOINTMENT WITH NO CHARGE.

APPOINTMENTS CANCELLED WITH LESS THAN 72 HOURS NOTICE WILL RESULT IN A 50% FEE BEING TAKEN.

DEPOSITS

DEPOSITS TAKEN FOR ANY HAIR SERVICES ARE NON-REFUNDABLE, BUT WILL BE CARRIED OVER TO YOUR NEXT APPOINTMENT IF THE CORRECT CANCELLATION NOTICE IS GIVEN.

PLEASE NOTE - DEPOSITS WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

NO SHOWS

IN THE EVENT OF A NO SHOW APPOINTMENT, THE FULL FEE WILL BE TAKEN.

PATCH TESTS

WE REQUIRE A PATCH TEST AT LEAST 48 HOURS PRIOR TO ANY COLOUR APPOINTMENT OR FOR ANY CLIENT WHO HASN’T BEEN TO THE SALON WITHIN 6 MONTHS. WE WILL NOT UNDER ANY CIRCUMSTANCES CARRY OUT YOUR APPOINTMENT WITHOUT HAVING THE PATCH TEST FIRST.

CONSULTATIONS

WE CHARGE A £15.00 NON REFUNDABLE CONSULTATION FEE FOR ALL NEW HAIR EXTENSION CLIENTS & COLOUR CLIENTS. THIS FEE IS NOT DEDUCTED FROM YOUR BILL SHOULD YOU DECIDE TO BOOK IN.