CANCELLATIONS

THINGS HAPPEN, WE UNDERSTAND.

BUT PLEASE TRY TO GIVE US ATLEAST 72 HOURS NOTICE. FAILURE TO DO THIS WILL RESULT IN A 50% FEE BEING ADDED TO YOUR NEXT BILL.

DEPOSITS

DEPOSITS TAKEN FOR ANY HAIR SERVICES ARE NON-REFUNDABLE, BUT WILL BE CARRIED OVER TO YOUR NEXT APPOINTMENT IF THE CORRECT CANCELLATION NOTICE IS GIVEN.

PLEASE NOTE - DEPOSITS WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

NO SHOWS

IF YOU DO NOT TURN UP TO YOUR APPOINTMENT, YOU WILL BE CHARGED 100% OF THE BILL BEFORE ANY FUTURE APPOINTMENTS ARE MADE. FAILING THIS, YOU WILL NOT BE ABLE TO REBOOK WIHTIN THE SALON.

PATCH TESTS

WE REQUIRE A PATCH TEST AT LEAST 48 HOURS PRIOR TO ANY COLOUR APPOINTMENT OR FOR ANY CLIENT WHO HASN’T BEEN TO THE SALON WITHIN 6 MONTHS. WE WILL NOT UNDER ANY CIRCUMSTANCES CARRY OUT YOUR APPOINTMENT WITHOUT HAVING THE PATCH TEST FIRST.

CONSULTATIONS

WE CHARGE A £10.00 NON REFUNDABLE CONSULTATION FEE FOR ALL NEW HAIR EXTENSION CLIENTS & COLOUR CLIENTS. THIS FEE IS NOT DEDUCTED FROM YOUR BILL SHOULD YOU DECIDE TO BOOK IN.